Imaginary Landscape, LLC

I have Comcast at home for cable, connectivity and phone. For the most part, it works just fine. However, when it doesn't, I dread the call.

One time my toddler accidentally pressed a standby button on the front of the modem. Forty-five minutes of "off-shoring" later, they had to dispatch a truck. Luckily, I had a seasoned tech who took one look at the pattern of blinking lights and pressed the standby button again.

He took mercy on me by altering the paperwork so that I would not incur the hefty service charge related to "user error." I asked why the customer service representative couldn't diagnose such a straightforward issue over the phone.

He gave me one of those looks as if to say, "Does that really surprise you?"

I stumbled upon a completely unofficial, irreverent and starkly honest PowerPoint presentation created by a Comcast employee and distributed for internal amusement. If you have Comcast - really any large vendor - then this is worth the couple minute click through.

Enjoy.